Our dedicated support team is ready to help you with your inquiries! From the left: Amir, Lars & Søren

NEED HELP?

At Gram & Juhl, you as a customer, matter most.

If you are experiencing any technical issues with TCM® products and/or software, our supporters are ready to assist you. 

If you need help with SCADA integration, software updates, or guidance in using the TCM® web user interface, please submit a ticket by pressing below. We will reply to any requests within 48 hours. Typically, minor technical issues can be solved in one day.

Additionally, if you need to return a defective product, please refer to our RMA procedure.

SUBMIT A TICKET

Let us help you with:

Measurement Setup

Setting up measurements according to your needs, help fine-tuning measurements and designing a machine model of your drivetrain

TCM® Server Maintenance

Installation and maintenance of RHES TCM® Enterprise systems and TCM® Site servers (Windows server 2003/2008 and 2012)

We can help you maintain your TCM® databases; repair – and optimize tables and assist you in migrating TCM® databases from Windows server 2003/2008 to Windows server 2012.

TCM®  Enterprise System

Addition of sites and turbines to the TCM®  network.

Troubleshooting

Troubleshooting your TCM® Enterprise system as part of daily maintenance, includes: Enterprise Server, Site Server and M-Systems

Software Updates

Get the best out of your TCM® system. We can help you stay up to date with the latest software updates. Gram & Juhl is continuously working on improving the TCM® software according to our customers’ needs.

*If you have a specific support request, contact sales@gramjuhl.com to receive an offer.