NEED HELP?
At Gram & Juhl, you as a customer, matter most.
If you are experiencing any technical issues with TCM® products and/or software, our supporters are ready to assist you.
If you need help with SCADA integration, software updates, or guidance in using the TCM® web user interface, please submit a ticket by pressing below. We will reply to any requests within 48 hours. Typically, minor technical issues can be solved in one day.
Additionally, if you need to return a defective product, please refer to our RMA procedure.
SUBMIT A TICKET
Let us help you with:
Measurement Setup
Setting up measurements according to your needs, help fine-tuning measurements and designing a machine model of your drivetrain
TCM® Server Maintenance
Installation and maintenance of RHES TCM® Enterprise systems and TCM® Site servers (Windows server 2003/2008 and 2012)
We can help you maintain your TCM® databases; repair – and optimize tables and assist you in migrating TCM® databases from Windows server 2003/2008 to Windows server 2012.
TCM® Enterprise System
Addition of sites and turbines to the TCM® network.
Troubleshooting
Troubleshooting your TCM® Enterprise system as part of daily maintenance, includes: Enterprise Server, Site Server and M-Systems
Software Updates
Get the best out of your TCM® system. We can help you stay up to date with the latest software updates. Gram & Juhl is continuously working on improving the TCM® software according to our customers’ needs.
*If you have a specific support request, contact sales@gramjuhl.com to receive an offer.